STEP Terms and Conditions 

Below are the Terms and Conditions (“Terms”) governing your access to and use of STEP (the “Platform”), operated and administered by Innova FZCO (Innova Beyond). These Terms fully protect Innova Beyond’s rights and set out the rules, responsibilities, and liabilities for all users of the Platform.

1. Definitions

  • “Platform”: STEP (Sustainability Transformation & Empowerment Platform) and all its features, including free digital products, links to external materials, community forums, webinars, paid trainings, and coaching modules.
  • “User”: Any individual or entity accessing or using the Platform.
  • “Content”: All materials provided via the Platform, whether downloadable products, linked resources, webinar recordings, training modules, coaching deliverables, or community posts.
  • “Administrator”: Innova FZCO (trading as Innova Beyond), the authorized operator of the Platform.
  • “Paid Products”: Any training sessions, 12-Week Training & Coaching Program, or 1:1 coaching that requires payment.
  • “Free Products”: Downloadable digital assets and access to community and webinar events that are offered at no charge.

2. Acceptance of Terms
By accessing or using the Platform, you agree to be bound by these Terms and all applicable laws and regulations. If you do not agree to these Terms, you must immediately cease all use of the Platform.  

3. Eligibility
You must be at least 18 years old and have the legal capacity to enter into binding contracts. By registering, you represent and warrant that you meet these requirements.  

4. Access and Registration
Users may be required to register an account and provide accurate, current, and complete information. You are responsible for safeguarding your login credentials and for all activities under your account. Innova Beyond reserves the right to suspend or terminate accounts that are inactive, fraudulent, or in violation of these Terms.

5. Use of Free Digital Products & External Links
Free digital products (templates, whitepages, e-books, checklists, toolkits) may be downloaded for personal, in-company and non-commercial use only. Linked external materials are provided “as is” for convenience; Innova Beyond does not endorse or control third-party content.

6. Community Platform
The community forums are for professional exchange among ESG practitioners. You agree not to post defamatory, harassing, or illicit content, or to infringe any third-party rights. Innova Beyond may monitor, remove, or edit any posts that violate these Terms or applicable law. 

7. Webinars
Free webinars are offered on scheduled dates; registration is required. Innova Beyond retains all rights of the webinar recordings.

8. Paid Trainings & Coaching

  • Topic-Specific Training Sessions: One-off sessions are payable at checkout. No refunds are offered once payment is processed.
  • 12-Week Training & Coaching Program: You can pay for the program either in full or in three monthly installments. If you choose the installment option, a 14-day trial period begins when you make the first payment. If you cancel within those 14 days, you won’t be charged for the remaining installments.
  • 1:1 ESG Coaching Program: Customized coaching packages billed according to the agreed schedule; sessions are payable at checkout. No refunds are offered once payment is processed.

9. Payment & Refund
All payments are processed through secure third-party gateways. If a transaction fails or payment is not received, Innova Beyond reserves the right to cancel your booking or suspend access.For one-off paid products including webinars, trainings, coaching sessions, no refunds will be granted once payment is confirmed. 
Any disputes regarding payments must be submitted in writing within 14 days of the transaction date.

10. Session Attendance, Cancellation & Rescheduling Policy

10.1. Confirmation & Attendance
Once you have successfully booked a coaching or training session and received confirmation from Innova Beyond, the session date and time become binding. You are expected to participate at the confirmed date and time.

10.2. Change & Cancellation Window
You may request to reschedule or cancel your session up to 48 hours before the scheduled start time. To submit a change or cancellation, please contact us via [email protected] and specify:

- Your name and booking reference

- Original session date & time

- Requested new date & time (for reschedules) or cancellation notice

10.3. Rebooking
If your change or cancellation request is received more than 48 hours in advance, you will be granted one complimentary rebooking opportunity. Rebooked dates are subject to coach/trainer availability but will be accommodated as closely as possible to your original schedule.

10.4. Late Changes & No-Shows
Any request received within 48 hours of the session start time will not be honored. If you fail to attend or request changes after this 48-hour cutoff, the session will be deemed “delivered” and forfeited. No refunds, credits, or additional rebooking options will be provided for late cancellations or no-shows.

10.5. Exceptional Circumstances
We understand that emergencies happen. If you experience a genuine, unforeseeable emergency (e.g., medical crisis, family emergency, or severe travel disruption), please notify us as soon as possible. Such requests will be evaluated on a case-by-case basis. If approved, we may offer a one-time exception to the standard policy and allow a rebooking without penalty. Documentation (e.g., a medical note) may be required.

10.6. How to Cancel or Reschedule
To cancel your booking or change the date, send your request to [email protected] with subject line “Session Cancellation / Change Request.”

By booking and confirming a session, you acknowledge that you have read and agree to this policy in full.

11. Intellectual Property Rights
All Content created by Innova Beyond is duly owned by Innova FZCO. All third-party source materials are used under fair-use or license and are credited appropriately. Users may not reproduce, distribute, or create derivative works of any Content without express written permission from Innova Beyond.

12. User Conduct & Prohibited Activities
You agree not to:

  • Use the Platform for unlawful purposes or to solicit others to perform unlawful acts.
  • Post commercial advertisements or spam on the community forums.
  • Attempt to gain unauthorized access to Innova Beyond’s systems.
  • Transmit viruses or any malicious code.


13. Cookie Settings

13.1. What Are Cookies?
Cookies are small text files placed on your device by your web browser when you visit our Platform. They help us recognize your device, remember your preferences, and provide targeted content and advertising.

13.2. Types of Cookies We Use

  • Essential Cookies are those that are strictly necessary for the operation of the Platform (e.g., session management, security). Essential cookies cannot be disabled without affecting the functionality of the Platform.
  • Performance & Analytics Cookies are those that collect information about how you use the Platform (e.g., pages visited, time spent). These cookies help us improve the performance and user experience of the Platform.
  • Functionality Cookies remember choices you make (e.g., language, region) to provide enhanced, personalized features.
  • Targeting / Advertising Cookies collect information about your browsing habits to deliver relevant advertisements. These cookies may be set by third-party advertising networks with our permission.

13.3. Managing Your Cookie Preferences
Upon first visiting the Platform, you will see a cookie banner allowing you to accept all cookies or manage your preferences. You can update your choices at any time by clicking the “Cookie Settings” link in the footer of the Platform. To refuse or delete cookies, you may also adjust your browser settings (see below), but please note that disabling certain cookies may impact your experience and some features may no longer be available.

13.4. How to Disable Cookies via Your Browser
Chrome: Settings → Privacy and security → Cookies and other site data
Firefox: Options → Privacy & Security → Cookies and Site Data
Safari (macOS): Preferences → Privacy → Manage Website Data
Edge: Settings → Cookies and site permissions
For other browsers, refer to the help or support section.

13.5. Third-Party Cookies
We may allow third parties (e.g., Google Analytics, social media widgets, advertising networks) to set cookies when you visit the Platform. These third parties have their own cookie and privacy policies; we recommend reviewing them if you wish to understand how your data is used by these services.

13.6. Changes to Our Cookie Policy
We may update this section from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons.
The date at the top of these Terms indicates when they were last revised. Continued use of the Platform after changes are posted constitutes your acceptance of those changes.

14. Disclaimers & Limitation of Liability
All Content is provided “as is,” without warranties of any kind, either express or implied. Innova Beyond disclaims liability for any indirect, incidental, or consequential damages arising out of use or inability to use the Platform. Nothing in these Terms limits liability for gross negligence or willful misconduct.

15. Termination
Innova Beyond may terminate or suspend your access at any time, without notice, for conduct violating these Terms or for other business reasons. Upon termination, your right to use the Platform ceases immediately.

16. Governing Law & Jurisdiction
These Terms are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes shall be submitted to the exclusive jurisdiction of the courts in the Emirate of Dubai.

17. Changes to These Terms
Innova Beyond may modify these Terms at any time. We will notify you of material changes via email or through a notice on the Platform. Continued use after changes constitutes acceptance of the new Terms.

18. Contact Information
For questions or notices regarding these Terms, please contact:
Innova FZCO (Innova Beyond)
Email: [email protected]

19. Entire Agreement
These Terms, together with any documents they expressly incorporate, constitute the entire agreement between you and Innova Beyond regarding the Platform and supersede all prior agreements.

By using STEP, you acknowledge that you have read, understood, and agree to be bound by these Terms.

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